Help Center

How to configure the Start Button?

The Home Button is the element, within the website, that will initiate the chat session with the Virtual Assistant. Ideally, your Home Button should attract the attention of users and be located in a visible place on the page so that it does not go unnoticed or blend in with the rest of your content.

To make configurations on the Home Button, go to Settings, then to Channels, there select the channel you want, in Basic settings you will see an exclusive section to work on your Home Button. You can even have specific configurations depending on whether your channel is Web or Mobile.


What you can configure the Home Button is:

- Home Button: enables or disables the Home Button in the window.

- Location: allows you to configure the position of the Home Button on the website or mobile. It is important to take into account the content and layout to place the button in an easily visible place. The allowed positions are left-upper, center-upper, right-upper, left-center, right-center, left-bottom, left-bottom, center-bottom and right-bottom.

- Style. There are three default styles and two options to make your Home Button custom:

+ Help icon

+ Chat icon

+ Bubble icon

+ Image: allows you to incorporate GIF or images for the window opening (suggested size: 200x200 px.).

+ Custom: allows you to add a programmable button with HTML code (maximum characters allowed: 500) and CSS (maximum characters allowed: 3000). In the following article we explain how to do it: Custom CTA button.

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