Once the intention has been created, it is important to work on the meaning of each word so it corresponds to the context and its meaning within the sentence.
To edit a word, just click on it and then on “edit”. You can perform the following actions:
If the word you used has a different meaning in the context of the intention, you can change it. For example, in the intention “How can I check my balance?” the word “check” is associated to viewing information, but in other contexts it could refer to a method of payment or checking a box. You can choose the most suitable meaning from the dropdown menu.
See list of associated words
Each word contains others with the same meaning within the same context. For example, the word “how” is associated with the words “what way”, “which way” and “by which method”. If a user writes “What way can I pay my bill?” the assistant will understand it is the same intention as “How can I pay my bill?”.
Add more synonyms
You can add more words to the same meaning. For example, you can add “invoice” to “bill” or another word characteristic of your business, or that you know your customers use. It will be added to all the Ways to Ask that contain that word with the same meaning.
You can delete associated words that are not useful or do not correspond to the context in which they are being used.
Each meaning has an assigned category, which you can change. Your business may have a product, service or exclusive word used to identify something in particular. For example: Your company has a benefit program named “More Points”. These two words can be combined (see How can I create a word union?) and assigned the category of product/service, since “more” does not mean “greater” but it is the name of a particular service for the customers of your business. This impacts on the automatic assignment of relevance (required and optional) where Product, Actions and Objects are the most relevant ones.