An alternative to the Call to Action and welcome message you've set up for your chat window, is the ability to start the session with a default message.
This can be useful for a mailing campaign (sharing a link with your users), or to place on a landing page that is promoting your company's product or service. As a result, the window will open with the message you have selected.
It is important to clarify that nothing will be modified in your window or content, it is simply a different way to start the session and it is configured from the URL.
To do this you must set your link as follows: url?send_message=
- After the equal sign (=), the message to be sent is placed. Remember that it has to be an intention previously loaded in the knowledge of your bot.
Keep in mind:
- If it is a single word, you just have to write it. For example "=message".
- If there are more words, put "%20" between each one. For example "=message%20with%20message%20words".
Let's look at an example of each case:
One-word intent
- Format link: url?send_message=word
- Example: https://www.aivo.co/en/?send_message=hello
- Result:
Multi-Word Intent
- Format link: url?send_message=word%20word%20word
- Example: https://www.aivo.co/en/?send_message=Automate%20my%20customer%20service
- Result:
Important: In case you need to use special characters, we recommend this site: https://www.url-encode-decode.com/