Help Center

Can I redirect to Facebook Messenger from a URL?

If you have the Facebook channel, you now have the possibility to create URLs that generate actions on Facebook Messenger, such as transferring to human chat, displaying a form or any other type of complement. 

You can place those URLs wherever you want, for example in Facebook Wall or Email Marketing campaigns. Your users clicking on them will be automatically redirected to Facebook Messenger, where the response of the chosen intention will be shown.

Important: Keep in mind that you must have configured the "Start" button in your welcome message of that channel. Click here to know more.

How does the URL work?

It can be accessed by both unique (new) users and recurring users, i.e. those who have already interacted on Facebook with the Virtual Assistant.

- Unique users: Once you click on the link, you will be redirected to Facebook Messenger. When you click on "Start", you will automatically see the answer to the intention you have selected for that URL. 

- Recurring users: Clicking on the link will automatically display the response for the selected intention.


How do I set up the URL?

In the section Knowledge of the platform, first, you must create an intention that will be included in your URL, the answer may have any add-on available on the platform.

Important: In the URL the intention must be loaded without blank spaces, we recommend using short words so that the URL is not too long.

The URL you build to derive must have the following structure:

- EXTERNALAPPID: replaced with the Facebook Page ID


- INTENTION: it is replaced with the one previously loaded on the platform.

Share the link by any means you wish.

Important: Any change made to the intention will affect the operation of the link.

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.

If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.