Help Center

Can I transfer to Live from the WhatsApp channel?

From the WhatsApp channel, it is possible to transfer to Live through the transfer rules, that is to say by consecutive evasive or equal answers, as well as through responses to certain intentions (through the "Transfer" complement).

The entire session, both with the Virtual Assistant and the Live Agent, will be seen in the WhatsApp window. When the transfer is finished, the user will be asked to give feedback using numerical options.

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