Help Center

Can I use the Cobrowsing tool on Facebook Messenger?

The Cobrowsing and hyperlink tools work differently in FB Messenger than they do in your website. Since the user is not on your website in this case, directing them to another webpage would cause them to leave Facebook and therefore leave the chat session. 

Suggestion: Open the web page in a new tab so Facebook Messenger remains open and the user's chat session with the bot doesn't end.

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