Help Center

Dashboard module filters

In the dashboard you can use the following filters: 

- Dates: By clicking this option, you can select dates from a calendar in the "form - to" format.

- Date ranges:  In this option you can choose a time period, for example; today, yesterday, this week, last week, last 30 days, this month, last month, this quarter, last quarter and this year.

- Channels: The information can be filtered by the support channels that are created. 

- Frequency: Groups the statistics according to hour, day, week, month, or year.

- Group: You can organize the information according to the groups that are created

It is important to note that, by default, information from the last 30 days will be shown in all channels and information grouped by hours.

By clicking 'download' you will receive the dashboard data via email. 

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