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How to create one-time campaigns in Engage?

From the simple Engage interface, it is possible for anyone in the company to create a one-time campaign, regardless of the work team they belong to.

To start a one-time campaign, follow these 6 simple steps:

1 - Through the MyAivo platform, click on the 'Engage' option on the upper right side of the screen:


2 - Then fill in the credentials to access the 'Engage' platform.


3 - On the screen that appears, select the option 'Create a new campaign' on the right side and then in the One Time drop-down.


4 - Fill in the necessary fields to create the campaign:

*Campaign name: It is important that the names of the campaign are not repeated, otherwise the platform will not allow you to save it.

*From: Number from which the campaign will be sent. This will be in the list of numbers you have active.

*Template: You must select the template to use from the list of your approved templates.

➑When the selection is complete, click the 'Continue' button.

πŸ” You will be able to visualize a preview of the template at the moment.


5 - Load audience:

In this type of campaign, the audience is uploaded through a file in .CSV format, that must be saved in utf-8 encoding. Which you can also open in a notepadWhich you can also open in a notepad.

For each chosen template, an example file is available for the correct completion of the audience. ⬇Thus, you can download the example, fill in your audience data and then upload the file with the data to the platfor

🚩Here is an example of a CSV downloaded from a text type template.

πŸ“– See details about the format of phone numbers in this article.


πŸ‘ŒOnce done, upload the full file and click 'Save'.


πŸ” Our hearing will start processing.


πŸ“§ We will receive an email, to the email address with which we entered the Engage platform, once the process is finished, in order to start sending the campaign.


β›”If there are errors in the audience file, they are reported before starting the campaign.

We will observe in the lower sector of the screen the message that one or more errors are recorded in the loaded data.

We can accept terms and conditions and start the campaign or

⬇download the file where the detected errors will be reflected, update the information correctly and load the audience again, to later start the campaign with the entire contact base.

πŸ“’We can also schedule the campaign, determining the date and time of delivery.


On this same screen you can see

*Maximum value of the campaign to be paid based on the number of messages to be sent and the countries receiving the messages.

*Campaign name: The one we defined when creating the campaign.

*From: Number from which we will send the messages.

*Template: Name of the Bandstand we chose for this campaign.

*Audience: Name that we give to our audience file.

*Total messages: Number of recipients within our audience file.

*Destination: Country or Countries of the recipient numbers.

6 - Start campaign: Once the campaign has started, the tool will send the message templates to the numbers listedπŸ“²


☝If all shipments were successful, the campaign ends.

☝If there are numbers temporarily unavailable, Engage keeps the campaign active for 24 hours to try to send the message to all the lines. After that time, the campaign ends automatically.

πŸ‘‰In both cases, at the end of the campaign, the approximate cost of the campaign is obtained.

βœ…To verify the shipments, you will have access to the campaigns section, a screen that shows the list of all the campaigns created and also the details of each campaign.

πŸ“©In turn, if we need it, we can receive in our email the link of the campaign report from the Generate report option.


πŸ“ΆFor more information you can see the Engage campaign analytics article.

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