Help Center

One-Time Proactive Messages - Error Code

When a failure occurs in any one-time proactive messaging through Engage, you can download a report to identify the reason for the failure(s) presented. 

Follow these steps: 

Step 1

In Engage, click on the "View Details" option located under "Campaigns". 


Step 2

On the screen that will be displayed, click on the "Generate report" option. 


Step 3

By clicking on this option, you will receive the campaign report in your email.


Step 4

By clicking this option, you will receive the campaign report in your email. Click the "Download file" button. 


In this report, you can identify the "error_description" field that points to the error code submitted. 

See the example: 


The errors that can occur are listed in a table with error code and description through this link:

If you get an error that is not described in this link, you should open a ticket for our technical support: Aivo Support Center.

*Validation date: 09/28/2022

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.

If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.