When a failure occurs in any one-time proactive messaging through Engage, you can download a report to identify the reason for the failure(s) presented.
Follow these steps:
Step 1:
In Engage, click on the "View Details" option located under "Campaigns".
Step 2:
On the screen that will be displayed, click on the "Generate report" option.
Step 3:
By clicking on this option, you will receive the campaign report in your email.
Step 4:
By clicking this option, you will receive the campaign report in your email. Click the "Download file" button.
In this report, you can identify the "error_description" field that points to the error code submitted.
See the example:
The errors that can occur are listed in a table with error code and description through this link: https://developers.aivo.co/engage/.
If you get an error that is not described in this link, you should open a ticket for our technical support: Aivo Support Center.
*Validation date: 09/28/2022