When a failure occurs in any one-time proactive messaging through Engage, you can download a report to identify the reason for the failure(s) presented.
Follow these steps:
In Engage, click on the "View Details" option located under "Campaigns".
On the screen that will be displayed, click on the "Generate report" option.
By clicking on this option, you will receive the campaign report in your email.
By clicking this option, you will receive the campaign report in your email. Click the "Download file" button.
In this report, you can identify the "error_description" field that points to the error code submitted.
See the example:
The errors that can occur are listed in a table with error code and description through this link: https://developers.aivo.co/engage/.
If you get an error that is not described in this link, you should open a ticket for our technical support: Aivo Support Center.
*Validation date: 09/28/2022