Help Center

Genesys Cloud integration requirements

To integrate with Genesys Cloud 2 and Genesys Cloud 3, you must make the request to your CSM or referent in Aivo with the following data:

- OrganizationId

- DeploymentId

- QueuName 

- Cloud login URL (Entering here you will be able to search for the domain of your region)

Important: Please note that organizationId and deploymentId must match a valid web chat or Widget deployment. 

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