Help Center

Genesys Integration Requirements

To integrate with Genesys PureCloud 2 or 3, you will need to request from your CSM or Aivo representative the following information:

- organizationId

- deploymentId

- queueName 

- PureCloud login URL (Click here to search for the domain of your region)

Keep in mind that organizationId and deploymentId must be associated with a valid web chat or Widget deployment.

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