Help Center

How are buttons displayed on Facebook Messenger?

According to the channel's restrictions, buttons are displayed just like in your website chat window if there are no more than three of them and if their names have less than 20 characters (keep in mind that spaces and accent marks also count as characters). Otherwise, the buttons defined will appear in a numbered list of questions, which can be selected by entering the appropriate number.

Another option is to show the buttons as quick replies, one next to another horizontally. This is set through the AgentBot platform by specifying this button functionality.


How do link buttons work?

If you want to add the buttons complement to your answers you have the option to place an existing intention or a link inside them. If you want to create link type buttons you must take into account the following aspects:

At the time of creating them you must select "New window" because due to limitations of the Facebook channel, "Same window" buttons will be displayed, but when selecting them will throw evasive.  

Due to the channel reach, there can only be three buttons. If more options are placed, they will be organized in a numbered way and as they are links, options will not be shown to the user.

It is not possible that this type of buttons are shown as "Quick Answers" because when you select them they throw evasive.

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.

If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.