Help Center

How are emoji displayed on Facebook Messenger?

In order for your virtual assistant on Facebook Messenger to be able to recognize emoji used by users, they must be uploaded as intentions within your content. This way, emoji can be included in the intention and the desired emoji is used as answer.


If another kind of media content (Gif, images) is received, a customized answer will appear, such as "I'm sorry. I only support messages in text format. ”.


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