Help Center

How are the complements shown on each channel?


WebFacebook Messenger
Whatsapp Wabox
Zendesk Sunshine ConversationsHelp
Mobile
Image
The text answer is shown (if there is one) and the image as a thumbnail with the option to click to enlarge it.
The text answer is shown (if there is one) and then the image is shown in another message bubble. To find out more click here.
The text answer is shown (if there is one) and the thumbnail of the image with a URL so that you can open it in a new window.  
The text answer is shown (if there is one) and the image in a new message bubble. If you send an image, it needs to be named with alphanumeric characters. You must remove accents, dashes, etc, otherwise, the image won’t be sent it.
Shows the article text accompanied by images.  
Shows the text of the answer (if any) and the image with the possibility to enlarge it.
Hyperlinks
The answer text is shown with  a hyperlink attached in the selected word or phrase. If the link is external you can decide whether you want it to open up in a new window or the same. If the hyperlink is to another intention when clicking on the selected word or phrase the related intention will be answered.  
The text answer is shown and the URL will automatically be converted into a link written out in full. If it is a hyperlink to an intention it will become a button at the end of the message (If the title has less than 20 characters). Find out more by clicking here.
The text answer will be shown accompanied by the URL. If the answer contains a link to another intention, it will be shown as a numbered option in a new message bubble.
The text answer will be shown accompanied by the URL. If the answer contains a link to another intention, it will be shown as a numbered option in a new message bubble.
The article text is shown with a hyperlink attached in the selected word or phrase. The Hyperink can be to an external link or to another intention(article).  
Displays the text of the answer and, within a selected word or phrase, a hyperlink. If it points to an external URL, it can open on the same page or on a new tab. If the hyperlink is for another intention, you can click on the word to answer the related question.
Video
The text answer is shown (if there is one) and below a thumbnail of the video. To find out more click here.
 The text answer is shown (if there is one) and below a thumbnail of the video. Which opens up in another window when clicked. To find out more click here.
Not supported
The text answer is shown (if there is one) and the video link is shown in a new message.
If you add a GIF it will also look like a hyperlink.
The article text is shown (if there is one) and videos can be added in the middle of the text.
Shows the text of the answer (if any) and the thumbnail of the video below. You can learn more by clicking here: https://agentbot-es-private.aivohelp.com/article/como-agregar-un-video-a-mi-respuesta/177237
PDF
The text answer is shown (if there is one) and the PDF link that opens up in another window. Find out more clicking here.
The text answer is shown (if there is one) and the PDF as a button that opens up in another window. Find out more clicking here.
The text answer is shown (if there is one) and the PDF as a thumbnail in a new message accompanied by the URL which opens the PDF in a new window.  
The text answer is shown (if there is one) and the PDF as a thumbnail in a new message accompanied by the URL which opens the PDF in a new window.  
Not supported
Displays the text of the answer (if any) and the PDF as a link. Click the file and it will open automatically. You can learn more by clicking here: https://agentbot-es-private.aivohelp.com/article/como-anadir-un-archivo-pdf-a-mi-respuesta/177347
Cobrowsing
The text answer is shown (if there is one), while the page in the window behind changes. The chat reopens once the window has reloaded. Important: The script must be incorporated on the URL you want to change to for the window to still appear.  Click here to find out more.
The text answer (if there is one) and a button that says "Click here" to open the URL. Find out more clicking here.
The text answer is shown (if there is one) and in a new message bubble the URL which opens in a new page.  
The text andswer is show (if there is one) and in a new message "click here" which opens the URL in a new page.
Not supported
With the Assisted Navigation add-on, a page change appears behind the window. The chat should be minimized when the window is reloaded. It is essential that the script is installed in the destination URL. See more: (https://agentbot-es-private.aivohelp.com/article/como-se-ve-la-ventana-de-chat-en-mobile/261155)
Iframe
The text answer is shown (if there is one) and the URL in the complements window. You can find out more by clicking here.
The text answer is shown (if there is one) and the URL. You can find out more clicking here.
Not supported
The text answer is shown (if there is one) and then URL which opens in a new page.
The article text (if there is one) and then the selected page is embedded.
The URL opens and takes up the entire window. To chat with the bot again, click on the "close" button.
Transfer
Transfers can be made through PopUp, OpenChat or Live. To find out more click here.
Transfers can be made through PopUp, OpenChat or Live. To find out more click here.
Transfer can only be set up for Live
Transfer can only be set up for Live or Genesys
Not supported
When you make a transfer, it can be PopUp, OpenChat, or Live. You can learn more by clicking here https://agentbot-es-private.aivohelp.com/article/como-funciona-el-complemento-derivacion/177349
Feeling
Available. To find out more click here.
Not supported
Not supported
Not supported
Not supported
No Support
Buttons
The text answer is shown (if there is one) and then the buttons to either an intention or an external link. To find out more click here.
The text answer is shown (if there is one) and then the buttons to either an intention or an external link. If the button name has more than 20 characters it will be shown as a numbered list. To find out more click here.
The text answer is shown (if there is one) and numbered options in a new message.
The text answer is shown (if there is one) and numbered options in a new message.  It will only show buttons with existing intentions. If the button links with an external link, it won't’ be shown on this channel. To find out more click here.
The article text is shown (if there is one) and below the buttons to either an intention or an external link.
Shows the text of the answer (if any) accompanied by buttons to access an intention or an external link. You can learn more by clicking here https://agentbot-es-private.aivohelp.com/article/como-se-carga-el-complemento-botones/177344
Carousel
The text answer (if there is one) and then the complement. You can have an unlimited amount of slides with buttons that link to either another intention or external link.
The text answer (if there is one) and then the complement. There is a limit of 10 slides and every carousel slide can have up to 3 buttons of 20 characters each.. Find out more by clicking here.
Not supported
The test answer is shown (if there is one) and the images in separate message bubbles (The carousel format is not maintained). The buttons will be shown as links and only if they are to an external link and not an intention.
The article text is shown (if there is one) and then the Carousel (each slide with its respective titles and buttons)
Shows the text of the answer (if any) and the complement. It can have unlimited images with titles and buttons that connect to external links, or intentions that were created previously. You can learn more by clicking here: https://agentbot-es-private.aivohelp.com/article/como-cargar-un-carrusel-de-imagenes/177241
Webview
The text answer (if there is one) and then a button which opens the selected URL as a Pop-up in the middle of the page. To find out more click here.
The text answer (if there is one) and then a button which opens the selected URL as a Pop-up in the middle of the page. To find out more click here.
Not supported
The text answer is shown (if there is one) and then the URL that opens in another page in a new message bubble.
Not supported
It shows the text of the answer (if you have one) and then a button. Clicking on the button will open the URL in the same window.  If you want to close it click on the cross and you will see the previous window again, and both pages will have the Virtual Assistant. You can learn more by clicking here: https://agentbot-es-private.aivohelp.com/article/como-funciona-el-complemento-webview/177354
Zendesk Form
The Zendesk Form will be displayed. To find out more click here.
The Zendesk Form is displayed as a callback form which means that each field of the form is sent individually as a question, the user writes the answer and the conversation will continue until the form is completed. To find out more click here
The zendesk Form is displayed as a callback form which means that each field of the form is sent individually as a question, the user writes the answer and the conversation will continue until the form is completed.
The zendesk Form is displayed as a callback form which means that each field of the form is sent individually as a question, the user writes the answer and the conversation will continue until the form is completed.
Not supported
It displays Zendesk's form. You can learn more by clicking here: https://agentbot-es-internal.aivohelp.com/article/como-agrego-formularios-de-zendesk-en-mis-respuestas/183897
Salesforce Form
The Salesforce Form will be displayed. To find out more click here.
The Salesforce Form is displayed as a callback form which means that each field of the form is sent individually as a question, the user writes the answer and the conversation will continue until the form is completed.
The Salesforce Form is displayed as a callback form which means that each field of the form is sent individually as a question, the user writes the answer and the conversation will continue until the form is completed.
The Salesforce Form is displayed as a callback form which means that each field of the form is sent individually as a question, the user writes the answer and the conversation will continue until the form is completed.
Not supported
Displays the Salesforce form. You can learn more by clicking here https://agentbot-es-private.aivohelp.com/article/como-se-hace-la-integracion-con-salesforce/177484
This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.

If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.