Help Center

How can I link AgentBot to Facebook Messenger?

Facebook Messenger can be added by creating another support channel for AgentBot (see the article "How can I create a new channel?"). 

Important: In addition to having a user on Facebook you must have a Fan Page associated with your account, the same will be requested at the time of creating this channel.

Although it is possible to create a condition for the channel and give answers that differ from the chat window, it is not necessary to create conditions just to change the complements, as they automatically adjust to the channel's restrictions and alternatives. 

The messages that accompany the complements can't be changed on Facebook Messanger. When AgentBot is linked to the channel, users will have the virtual assistant as  regular contact and will be able to chat as they normally do.

Important: The sessions on facebook messenger are not closed by clicking the “x” on the window like in AgentBot. A Facebook Messenger session finishes when there have been 24 hours of inactivity with the bot or if the user has been transferred to a human agent.

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