The unresolved interactions will be listed by date, with 20 results per page. You will see the number of times your users have used that Way to Ask, whether it is marked for revision and the actions you can perform (add to your content or delete).
To work on the unresolved queries, just click on the pencil icon located at the end of each interaction. You can perform the following actions:
- Add as Way to Ask: The platform will search your content and make suggestions according to the matches and similarities it finds. If the suggestion is correct, you can add it as a Way to Ask for that previously created intention. When you click on it, the suggestion is automatically added as a Way to Ask for that intention.
- Add new intention: If the intention does not exist in your knowledge base, you can create it in the Training section. Click on "Create intention" to open a content editor and proceed as if it were a new intention.
- Search for a specific intention to add it as a Way to Ask: If the suggestions are not correct and you know you can add it to one of your previously uploaded intentions, you can search for it and add it as a new Way to Ask.