Help Center

How can to edit your web channel

The website channel allows different settings related to the look and feel of the window and its general operation. 

To access the manager, click on Channels under Settings on the left-hand side of the platform. Select the channel you want to edit, there you will see different sections.

Within the Basic settings you can configure:

- Channel name (this field can't be empty).

- Installation: this is where you can get the Script to install the bot on your website, learn more here.

- Welcome message: you can write the exact message you want your bot to give when a conversation starts.

- Window title: located next to the brand image, you can indicate there that it is a Virtual Assistant, for example. 

- AgentBot name: allows you to assign a name to your bot. 

- AgentBot icon: allows to add an image to identify Virtual Agent interactions. It is possible to add an image in PNG, JPG or GIF format, with a maximum size of 1 mb.

- Color: allows you to select a color for the window. You can enter the hex code or do it by using the color picker.

- Brand image: allows to incorporate an image or logo that accompanies the header. The maximum size allowed is 1 mb and the format can be JPG, PNG or GIF.

- Close button: you can enable or disable the button to close the window. If you disable it, the window can only be minimized.

- Open button (CTA): you can enable or disable the CTA that opens the window.

- Avatar: allows you to enable or disable the avatar in the window. It is possible to incorporate an image in PNG, JPG or GIF format, with a maximum size of 1 mb (read articles "Requirements to create a static avatar" and "Requirements to create a dynamic avatar").

- CTA for Web and Mobile: Learn more here.


Within the Advanced settings you can define:

- Emoji Picker: enable or disable the selector, learn more here.

- Font size: select between small, medium, or large. Learn more here.

- Text box message: leave a message inviting your users to start a conversation with the bot.

- Automatic open: if you activate this option when you enter your channel, the bot will open automatically. 

- Message alert: an audible alert will sound every time the bot sends a message.

- Autocomplete forms: if enabled, the bot will remember data previously entered in the pre-chat form.

- GDPR: The request of consent to users to save their personal data is enabled. Learn more by entering here.

From the Form tab, you can set up an initial form that your users will have to complete when they start the conversation with the bot.

To learn more about how to set up this form, click here.

Finally you can activate a FAQ window and it will appear next to the chat window, showing the most frequently asked questions. Learn more about the FAQs here.


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