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How do dialogue flows work?

Nodes are new questions associated with an answer given by AgentBot, which ask the user for confirmation or additional information. This creates a dialogue flow (decision tree) that offers answers based on the conversation thread.

Nodes depend on the intention they are associated with, which means they depend on the defined thread.

Within the answer, nodes are displayed as buttons that you can edit or delete.

See related article: “How can I create a dialogue flow?

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