Help Center

How do Voice transfers work?


From Voice, a call can be returned to the IP telephone platform making use of transfers. The reasons for this are: evasions, previously charged intentions that include the transfer complement, among others.

In general, all those calls that are defined in the content stream of the bot can be transferred.

Important: To make the transfer onto Voice correctly, you must take into account some necessary parameters. Contact your Customer Success Manager for more details.

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