Help Center

How does the Webview tool work?

This answer complement allows you to show a URL by clicking on a button and generates interactions outside of the chat window. To use it, go to the complements tab and click on “+Add”. It will open a box where you should enter a title (the name of the button) and a URL in http/https format that will open when the button is clicked.


Here is how it looks to the user:


Important: Some webpages* don't allow embedding for security reasons, therefore they will not working in the Webview and Ifram complements.

*Zendesk does not allow any embedding for Webview add-ons. For more information, click here

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