Help Center

How does VOICE work?

VOICE works as another customer service channel that is fed with the Knowledge you’ve already created in AgentBot. Your users will contact an extension number and will receive answers through voice.

The text-voice conversion occurs with the aid of automated methods such as artificial voice in this case that creates the sound produced by a person when reading a given text. These systems allow texts to be converted into a synthetic voice, also known as TTS (Text to Speech). VOICE understands a user’s intention and uses natural language.


Latency is the time that VOICE takes to respond, from the moment the user asks the question until the answer is given. It takes 15 seconds to recognize a question (this can be changed to 30 seconds) so, ideally, users’ questions should be short. To help with this, you can add a recommendation to the welcome message, such as: “Please use short and concise queries".


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