Voice uses Multimodal Communication, which is communication where human modes intervene, such as voice or speech, gestures, movements, and other senses. The objective is to make man-machine interaction more natural, but written content does not always adjust to this type of communication.
In this aspect, the definition of the flow of the conversation will be a priority; since it will represent the roadmap of what is possible and how users get there, avoiding awkward interactions that break speech patterns.The content to formulate the answers that users will receive is uploaded to the Agentbot platform, just like in the rest of the channels.
It is important to take into account that being a channel in voice format, there are elements of the responses that you use in the chat window that will not be compatible. In turn, it saves the information of the conversations including sensitive data, however, it is not possible to differentiate them at the moment.
Important: Responses in this channel must have a maximum of 1500 characters, otherwise Voice will not reproduce the information.Below are some key data
