Help Center

How to be ready for the Kick off?

Welcome to AIVO! Let's get to work.

Resource allocation
AIVO recommends these two profiles:


undefined PROJECT LEADER: availability for a weekly meeting, and decision-making power. 

undefined KNOWLEDGE SPECIALIST: part-time availability and excellent writing skills.

undefined Ideally, both should have knowledge in technology and customer service experience.


Knowledge base
Reaching Kick-off with questions and answers ready is key to meet deadlines for the launch.

undefined LAYOUT: we recommend using this document as reference.

undefined BEST PRACTICES: when developing and writing answers, we recommend these suggestions. Answers can include these complements.


Integrations Will your assistant have integrations? Then…

It is important to have all the documentation about the services that will be part of the integration. Therefore, we will need the following:

undefined FLOW: the question that triggers the integration, up to the answer to the customer. It is required to consider all possible ramifications.

undefined DOCUMENTATION: all the necessary information to connect and use the services: endpoints, tokens, etc.

undefined TESTING DATA: data will be necessary to test each part of the flow.

undefined You can read all the necessary information about integrations here.


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