Help Center

How to configure Facebook's handover protocol

To proceed with this configuration you must have a Facebook page with Administrator access.

1- Create a Facebook channel and register with an account.

2- In the Facebook page configuration, go to Advanced Messaging and then to the Connected Applications section. There you will be able to see the generated apps. Press the Configure button, there you can choose the main app (the bot) and the secondary apps.

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The transfer is activated when, for example, a drifting intention is created.

Important: To visualize this type of derivation in the platform's Derivation Add-on, you must request it to your Account Executive. 

What does the user see?

  1. The user starts the conversation with the bot.

  2. Faced with an intention that transfers, the transfer is made to a human agent.


Important: At the moment of the derivation, the history of the conversation between the user and the virtual agent will be sent to the secondary app.

  1. Once the human agent closes the conversation, the user continues chatting with the Virtual Assistant.

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