Help Center

How to create a sub-tag

Sub-tags can be useful when a topic has multiple variables that need to be identified separately. For example, if you offer different service packs, you can create the main tag "Packs" to include all intentions on this topic. However, you may need to identify which intentions refer to each pack. To do this, you can create sub-tags within "Packs": Pack/Internet, Pack/Internet and cable TV, Pack/cable TV.

In the Statistics section, you can check the number of interactions of the main tag and each of its associated sub-tags.

To create a sub-tag, go to Tags in your user's dropdown menu. All of the tags in your bot will be displayed in a tree view. Select the tag you wish to define as Main and click on the three dots. Select the Add tag option, which is represented by a "+" icon. It will open a module for you to write the name of your sub-tag and save the changes.


Important: Associated sub-tags need to be deleted first if you wish to delete the main tag. 

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.

If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.