Help Center

How to create a user

➡Access from the drop-down menu in the side header on the right to the Users option. To create a new user, click on the “New” button and fill in the required fields:

  1. Name
  2. nickname
  3. E-mail
  4. Country
  5. Language: will be the one used to send account configuration emails.

☝Once the basic fields are completed, you can assign permissions to the user for both AgentBot and Live.

📚 We leave here the article "What roles can users have?" for you to access more info.

Click “Save” and voila.💾You have already generated a new user!👏

📢Important: when you save the settings, the new user will receive an email with the access link to the platform where they can generate their password. 👉Keep in mind that this email can reach the Unwanted/Spam box and the access link expires after 48 hours⏰


Important: if you want to activate Aivo Studio, you must have a username and password on the My Aivo platform. At the moment, the option to join Aivo Studio via SAML (SSO) is not enabled.

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