To create your Voice channel, you must request it from your Customer Success Manager. You will need to define a welcome or greeting message that will be used when contacting your client. Also, you’ll have to decide whether the voice will be dynamic (synthesized using Google) or recorded by an actual person.
To define the voice your virtual assistant will have, consider the following aspects:
If the voice is recorded: this is the most expensive option, since the content is customized and must be updated by the speaker to keep the same voice in front of new content in the Knowledge section.
If the voice is synthesized: it is possible to configure certain features, such as:
Define a feminine or masculine voice
Define the regionalism in which the voice should be configured.
Support of the use of SSML (Speech Synthesis Markup Language).