To prepare the content that will be uploaded to the Virtual Assistant’s knowledge base, it is important that you reflect on the questions your customers may have. Think about the most frequently asked inquiries that you currently receive from your customer service channels.
Once you have identified your main questions, we encourage you to use a spreadsheet like the example below. This will help you organize your information and speed up the process of uploading the content to the AgentBot platform. To learn more about our Content Importer tool, read the following article.
The spreadsheet is organized to give you a clear visualization of your intentions (questions), the answers and the topic/tag assigned. In the “Comments” column, you can write any comments or contextual information that will be useful in the editing stage.
Watch the following video to get the most out of the Content Spreadsheet model: