Help Center

How to send messages in single or separate dialogs in WhatsApp?

Through the whatsapp channel, you can configure two types of messages: 

1 - Single dialog boxes - The paragraphs of your reply will be sent within the same dialog box. However, if 3 or more line breaks are inserted, the paragraphs will be sent separately. 

See the example: 

πŸ‘‰ Response created with the single dialog box setting: 

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User view through the WhatsApp channel: 

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πŸ“Note: Even with this setting, after 3 line breaks the information will be displayed in separate dialog boxes.

See example:

πŸ‘‰ Response created with the single dialog box settings, but with 3 or more line breaks: 

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User view through the WhatsApp channel:

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2 - Separate dialog boxes - By selecting this option, whenever there are one or more line breaks in the answer, the texts will be displayed in separate dialog boxes. 


See the example:


πŸ‘‰ Response created with the separate dialog box setting: 

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User view through the WhatsApp channel: 

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How to set up messages in individual or separate dialog boxes? 


To choose one of the options for your whatsapp channel, you need to click on "Channels" located under "Settings". 


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Then click on the "pencil" icon in your WhatsApp channel: 

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On the next screen, select one of the options: Separate boxes or individual boxes via the "Message box" field.

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Then click the 'Save' button to complete the action. 

πŸ“Notes:

✏If you have any questions, click on the '?' icon of each action, in it the explanation of each box will be displayed. 

✏You can change this setting whenever you need to. 

Last validation date: 06/21/2022 

 


 





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