Through the whatsapp channel, you can configure two types of messages:
1 - Single dialog boxes - The paragraphs of your reply will be sent within the same dialog box. However, if 3 or more line breaks are inserted, the paragraphs will be sent separately.
See the example:
Response created with the single dialog box setting:
User view through the WhatsApp channel:
Note: Even with this setting, after 3 line breaks the information will be displayed in separate dialog boxes.
See example:
Response created with the single dialog box settings, but with 3 or more line breaks:
User view through the WhatsApp channel:
2 - Separate dialog boxes - By selecting this option, whenever there are one or more line breaks in the answer, the texts will be displayed in separate dialog boxes.
See the example:
Response created with the separate dialog box setting:
User view through the WhatsApp channel:
How to set up messages in individual or separate dialog boxes?
To choose one of the options for your whatsapp channel, you need to click on "Channels" located under "Settings".
Then click on the "pencil" icon in your WhatsApp channel:
On the next screen, select one of the options: Separate boxes or individual boxes via the "Message box" field.
Then click the 'Save' button to complete the action.
Notes:
If you have any questions, click on the '?' icon of each action, in it the explanation of each box will be displayed.
You can change this setting whenever you need to.
Last validation date: 06/21/2022