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How to set operating hours for specific departments on Zendesk?

In Help, tags categorize the documentation by identifying the articles relating to the same topic and organizing them in the same section. 

With the Tag manager, you can create, edit and delete tags and sub-tags. The tag tree will be reflected in the structure of the topics in the knowledge base. 

In Help, each tag will appear as a box containing all the articles you have assigned that tag to. You can create sub-labels which will appear as sub-categories within the box. You can create an unlimited number of sub-categories.

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In the picture example, General Configurations corresponds to a tag, while Evasives and Users correspond to sub-tags. There are other articles within those. On the other hand, the articles “How do I create a new bot?” is only assigned the first tag: General Configurations.

The categories and articles are always in alphabetical order, except when numbers are added. In this case, they are ordered numerically first and then alphabetically. On the other hand within each category, the subcategories appear first followed by the articles. 

 If the tag includes a character such as +,* or # it will appear at the beginning.

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