Help Center

How to set up Help

You can configure the entire appearance of your Help from the Channel Manager under Settings on the left-hand side of the platform. You can configure the following fields:

- Channel name

- Application:

- Public: Enable or disable the indexing of the knowledge base in Google; in other words, whether the content of your Help appears in the search results.

- Domain: The URL address of your Help, which will be written in the following format: 

- Google analytics key (To obtain it, sign into your Google Analytics account > Go to ADMIN > select ACCOUNT > select PROPERTY > click TRACKING INFO > click TRACKING CODE).

- Appearance:

- Most frequent: Enable the most frequent questions category, creating a section on the front page of Help with the five articles most consulted by users during the last 30 days.

- Enable or disable header

- Edit title

- Edit sub-title

- Search bar message: Define what the placeholder of the search bar will say; for example: Write your question here.

- Add a brand image (the supported formats are PNG, JPG and GIF and the maximum size is 1 MB)

- Color

- Favicon: You can edit the icon that is seen in the window tab. Just ask your CSM or support to change it for you.

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.

If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.