Help Center

Is it possible to stop an intention from being suggested?

If there is any intention within your Knowledge that you do not want the Virtual Assistant to suggest, it’s very easy to disable the Suggestion option:

Edit the intention by clicking on the pencil icon in the Knowledge section. Hover the cursor over the title of the intention. Click on the light bulb icon with the "Stop suggesting” message. Done! That intention will no longer be suggested by AgentBot.

You can apply this option for sensitive content such as canceling the service, making a complaint, or reporting problems with the product or service.

Important: When faced with an instance of disambiguation, it may still be possible for this intention to be suggested to the user, even if you disabled the Suggestion option for that specific intention.

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