Help Center

Quality module filters

In Quality, you will be able to apply the following filters:

- Date and Date Range: In addition to being able to specify “from” and “to” (clicking will display a calendar for selection), you can also choose from general date ranges such as yesterday, this week, last week, last 30 days, this month, last month, this quarter, last quarter, this year.

Frequency: Groups statistics by hour, day, week, month, and by year (depending on the selected period, some frequencies will not be available).

Channel: Filters information based on the available support channels.

Condition: Shows data based on the conditions of the virtual agent.

Medium: Filters information based on each channel created. That is, for each Web window available or for each configured page of Facebook Messenger.

Resolution: Filters sessions based on whether the last interaction was identified as evasive, answer, other, negative feedback, same answers, direct transfer, answer tool.

Tags: Filter the feedback according to the topics discussed during the session with the virtual agent.

Device: Filter feedback by: phone, tablet, desktop computer, robot (via Facebook Messenger) or others (unrecognized devices).

Source URL: Enables filtering of feedback based on the origin of the URL.

Country and City: Shows the country and/or city where the feedback was generated. Localization is obtained from the user IP.

Important: All selected filters will remain intact as you switch from module to module.

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