To add a dynamic (moving) Avatar on AgentBot, the provider will be asked for the following:
Long animations (Up to 3 seconds at most):
Animation #1: Greeting.
Use: To start or end the conversation (by default or triggered by a user greeting).
To say goodbye to a user and transfer to a human (end of virtual assistance).
Description: Typical wave.
EXAMPLE: Click here
Animation #2: Affirmative/Positive/Joy.
Use: Positive reaction to a detailed question/comment.
Description: Head nod (optional: thumbs-up or wink).
EXAMPLE: Click here
Animation #3: Angry/Annoyed.
Use: Reaction to aggressive/negative comments.
Description: Head shake (optional: frown, crossed arms or hands on hips).
EXAMPLE: Click here
Animation #4: Doubt.
Use: To indicate that there is no answer available, or to ask the user to either reformulate the question or select another option.
Description: Shrugged shoulders and gesturing with the mouth to signal “I’m sorry, but I don’t understand or I don’t have an answer.”
EXAMPLE: Click here
Short animations (up to 2 seconds):
Animation #5: Waiting
EXAMPLE 1: Click here
EXAMPLE 2: Click here
Use: Idle moments, while clients are typing their question, and to shift from one pose to another.
Description: Very subtle movements, such as a slight movement of the shoulders upwards, like breathing, or sideways movement of the neck, a smile, etc. All with blinking.
Delivery requirements:
Deliver all originals as specified below:
- Static images: 3 Full-body images (preferably) with different poses, in PNG format.
- Animations:
1. Format: MP4.
2. Dimensions (no part of any animation can have a different size, or otherwise it will fall outside of the frame and not be visible):
a. 1920 x 642 px
b. 320 x 100 px (for the chat window, should not exceed 150 K)
3. Link: All animations have to begin and end in the same position, so they do not need transitions (reproductions are not sequential, they may go out of order).
4. Background: Animations should be delivered with the customer’s desired background.
You can only have one animation per feeling. Therefore you can set up 2 different animations for the same feeling.
Examples in use:
- AVATAR:
- AVATAR ON BACKGROUND IMAGE, CUSTOMER PROVIDED:
- AVATAR IN CHAT WINDOW:
