Help Center

What should I do if an intention doesn’t work?

The intention responds with evasive:

When an intent is not registered loaded or does not work, it may respond with an "evasive" message. Check out the following article: What is an evasive answer?

An intent does not work when:

1. It does not have the channel and/or condition set up correctly;

2. It does not have the literal form of the question loaded;

3. Word unions: If there is a word that is joined within the intent, check that the words that make it up are not unjoined in any of the question forms. Remember that you can join words within an intent, as long as together they have a distinct and particular meaning for your business, for example, "points card";

Important: It is recommended to unite words when they mean different things separately. If you want to undo a word union, see the following article: How can I undo a word union?

4. Intent matches another or leads to disambiguation:

If, when you ask the bot a question, you receive an answer belonging to another intent or he gives you intent options to define which one your query refers to (disambiguation), you can correct it by checking the following:

  1. The words within the intent: Often, the same words appear in several intentions or forms of queries and end up being very similar, which generates incorrect match errors. For example: How can I pay my invoice? What are the payment methods? You should replace these words or create an intent that is not similar to the other.
  2. Synonyms can cause match errors if the word "pay" is added to the word "cancel", which could be confused with "cancel service" and not "cancel invoice". In these cases, the ways of asking should be added with this variable.
  3. Ways of asking should be distinct ways of saying the same thing, not synonyms that repeat the main intent. Check out the article on this subject: Why is it important to create Ways to Ask?

Important: If your intent gives an incorrect match, check the intent in the test chat. This will give you accurate information about what the intent is and the specific way of asking that is matching the query.

💡See also: How can I define word relevance?

*Update: 12/08/2022

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.

If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.