Charts can be downloaded as a PNG file.
Sessions transferred per day
Shows the number of sessions transferred per day. You can change the frequency to focus on a specific date. Also, you can see the maximum and minimum limits of sessions, as well as the recorded average.
Quantity: Sessions transferred by reason
The chart shows the percentages and absolute numbers of the different reasons for the transfers (this will vary depending on the transfers rules configured):
- Direct transfer by response
- Same answers
- Negative feedback
- Evasive answers
Sessions transferred by channel
Measures the percentages and absolute numbers of transfers based on the available support channels.
Sessions transferred by condition
This chart shows the percentages and absolute numbers of transfers based on the available conditions.
Transfers by Type
The pie chart shows the percentages and raw numbers of the human chat transfers, according to the different transfer rules assigned to each Bot. For example: sales, customer support, etc.
Most transferred tags
A pie chart shows the percentages and absolute numbers of those tags that resulted in a transfer to a human representative. It indicates the number of interactions that were transferred for each tag.