Help Center

How can I analyze the Voice´s sessions

☝To analyze Voice statistics, access AgentBot.
👉In the Analytics section, you can review the modules of your interest always using the "Channels" filter and selecting the Voice option. All the data of the chosen channel will be displayed. Within the chat module, you will be able to read all the sessions. Additionally, you will have the audio recording of each chat to be able, to listen to them. However, remember that the actions before the conversation, which have occurred within the IVR, will not be included.
👉On the other hand, in the Training section, you will see the list of unresolved queries from this channel and thus analyze said content.
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