The IVR is a telephony technology that allows interaction with the company's customer service system through configurable voice menus, in real-time, using DTMF tones, without the need for human intervention.
We share some FAQs
- Is the information that comes from the IVR to Voice, or from Voice to Live, transferable?
Information that comes from the IVR is not saved or transferred, so the content of the conversation is not transferable from the IVR to Voice.
On the other hand, Voice is a voice channel and Live is a text channel, so neither the content nor the conversation is transferred from one to the other to continue the service.
- To do a partial implementation, that is, only in some verticals/channels such as registration, would we have to start with our IVR and then transfer the call to Voice?
Yes, we should start through the IVR to work as a filter.
- Can we integrate with any type of URA or IVR?
Yes, as long as you have the SIP protocol.
- Can the solution be installed if I don't have an IVR system?
Yes, if you do not have an IP exchange with SIP protocol support, Voice can be implemented through a virtual number.