Help Center

How to create a Voice channel?

1. To create the voice service channel, once defined with your Aivo team, (ONB/CSM/AE), you must complete this checklist with the detailed data, which are necessary to start the process. The attachment is a model but you will receive your editable

2. After completing the file, you will request the creation of the channel through a Service Request in Aivo Support Center.

👉The subject will be: "Create voice channel + the name of your organization"

It is necessary to include within the TK👇

  1. Complete checklist.
  2. Bot language+ Regionalism.
  3. Bot ID

3. Later you will receive from the Aivo team, in the same ticket that you created, the Connection WorkBook in an editable format so that you can complete the information required there.

☝The first tab of the file, Voice Technical, will provide you with key data to configure the channel in your IP central. However, if you activate it by the virtual number method, this content will not apply.

☝You must complete the Customer Technical Information tab, for any connection method.

4. In the ticket you will attach the Connection WorkBook with all the requested information.

5. Our team will proceed to finish configuring the channel with the confirmed parameters and we will inform you in the same ticket when it is finished.

6. Once you have implemented the channel, you can call from your IP central or the assigned virtual number to verify productive operation.

📚Also read about

What is Voice and how does it work?

How does Voice connect?

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