Can Voice Integrations be implemented?Integrations can be developed just like in the rest of the channels. You must have a web service available for us to perform the integration.
What is Slot Filling?Thanks to Slot Filling technology, Voice in its version 2.0, in addition to solving frequently asked questions, offers solutions to more complex and transactional queries, such as scheduling a medical appointment; given that this technology makes it possible to identify and extract different parameters in the user's query, such as a date, a service, a location, or a preference, and thus offer an answer according to their specific needs.
Aivo provides Slot Filling technology through a Studio node, the tool for designing low-code integrations.
Do I need Studio to use Voice? It is not a requirement to use Studio to automate the resolution of simple queries with Voice. However, for more complex questions from your clients that require Slot Filling technology, it is necessary to pay Studio separately.