Help Center

What are articles for?

Once you create an intention, you can assign an answer or article to it. Moving the mouse cursor over the “Add” button will display a menu in which you can select “Answer” or “Article”.


Articles can be longer than answers and they make up your knowledge base, which is a space with a set of articles for your customers or Live agents to refer to.

You can use articles to create tutorials and user manuals, add the most frequently asked questions related to your content, offer troubleshooting, etc.

See related article: “How can I create an article?

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