Help Center

What are tags for?

Tags are essential because they classify, organize, contextualize and give meaning to your content. They also help you analyze your customers' behavior by gathering information about the most consulted topics in the tags report.

Additionally, you can filter content by tag in the Knowledge section to get a clear picture of the categories that make up the knowledge base of a virtual agent.

See article:

How can I manage my tags?

How can I assign a tag to a question?

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