Help Center

What Chat module indicators can be seen?

You will see a list of all of the sessions established during the selected period. These are ordered as follows:

- Date and time

- User

- Resolution type

- Interactions

- Satisfaction

- Feedback

- Quantity of interactions

- Channel

Session view

At the end of each row you will find a dialogue icon that gives quick access to reading the chat.

Find also session interaction details, user information, date, time, session duration, source URL, feedback per interaction, and the time of each individual interaction, channel, medium, city, IP, browser and device.

Important: it is not possible to delete or change the chats.

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