Help Center

What data can be analyzed in the Chat module?

The Chat report shows a history of all the sessions that users had with the virtual assistant. This report shows details of what the customer asked and how the intention was asked, as well as what was the specific response the agent gave.

Including the add-ons that were presented during the session. 

You will be able to read and analyze how the session developed and get specific information such as the general context and how things happened. This will help make the necessary improvements in relation to the way users usually talk to the bot and make sessions more natural.

Important: it is not possible to delete or change the chats.

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