Help Center

What data can be analyzed in the Customers module?

This module shows all users that have had at least one session with the virtual agent in the selected period of time.

What module indicators can I see?

A box shows the total number of users that had a session with the virtual assistant. Unique and recurrent users are shown separately.

Unique users are those customers who accessed the chat with the virtual agent at least once, while recurring users are those that did so on more than one occasion during the selected period.

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