In this article, we will explain the concept of the new Conversational Video AI channel.
About AI Conversational Video
Conversational Video AI is a channel that features hyper-realistic avatars powered by artificial intelligence that interacts with your customers and offers an evolved service experience through natural, open, unstructured conversations.
With this, instead of initiating virtual conversations with a chatbot or written virtual assistant, users will have the ability to interact with a human figure with a face, body, and voice.
What are the benefits of AI Conversational Video?
Through this technology, you can deliver customized avatars to your customers, using celebrities, models, someone from the company, and others.
With this, you create greater closeness and empathy in the conversation and greater alignment with the company's brand by putting a face and voice in the automated interaction with the customer.
What are the possibilities for using AI Conversational Video?
With AI Conversational Video, each industry will be able to use the avatar for specific topics, such as: Balance Consultation, Purchase Status and Follow Up, Attracting interested students, among others!
What are the prerequisites to use the AI Conversational Video channel?
To use the AI Conversational Video you must have the MyAivo platform, as it works as a condition of the AgentBot channel.
Which channels is the AI Conversational Video available?
At this time, only the web (desktop) channel will use this technology.
How can customers interact with AI Conversational Video?
For now, people can interact with the avatar via text.
Which languages is the channel supported?
Using the Aivo solution, the avatar can interact in the 6 languages available in our engine: Spanish, English, Portuguese, German, Italian, and French.
Can I create my own avatar?
Of course! Read the information about best practices for creating custom avatars through this article.
If you have any questions, please contact our technical team via the Aivo Support Center.
*Date of update: 07/09/2022