Integration is one of the complements available to include in the answers. Once selected, you must choose what type of integration you wish to create: email form or data form. Both are used for data exchange and they are very easy to create.
The difference between the integration complements is that the email form asks for information from the user and it sends it to an email account configured in the JSON code.
On the other hand, the data form integration requests data taken from your web service and shows that information to the customer.
- Intention: What is my available balance?
- Answer with data form integration: Please, enter your phone number.
- After entering the phone number, AgentBot responds: Your balance is $100.
Important: Visit aivo.co/developers to get all necessary documentation to configure these integrations.