Help Center

What should I do if an intention doesn’t work?

The intention responds with an evasive answer

When an intention hasn’t been published or doesn’t work, you will get an “evasive” answer. You can check the following article: What is an evasive answer?

If an intention responds with an evasive answer, please check:

- Definition. Each word within an intention must have a definition that matches the context of the sentence. For example: “Device” is defined as “cell phone” in an intention, while it might be defined as “computer” in a different intention.

For more information about what can be edited in a word, you can check the following article: What can I edit in a word?

- Meaning. It’s important to check whether the word you’re editing is included within the different meanings, i.e. within the meanings of “device” the word “device” should exist. If it doesn’t exist, the intention may respond with an evasive answer.

You can check the following article about definitions and meanings: Agentbot Dictionary: How to take advantage of the knowledge base.

- Word unions. If the intention contains a word union, check that it already has a definition. Also, make sure that all word unions that you add aren't separated in any ways to ask. Keep in mind that you can link words together if they have a different and unique definition when linked, such as "points card".

If you want to undo a word union, check the following article: How can I undo a word union?

 

Intention matches/disambiguations

If the bot gives you an answer that belongs to another intention (match) when you ask a question, or if it offers different intention options for you to choose (disambiguates), you can correct that by checking the following:

Important: If your intention mismatches, always check the intention in the test chat. This will provide accurate information about the correct intention and the specific way to ask for the match it is showing.

-      Words within the intention. Very frequently, we have the same words in different intentions or ways to ask that end up being similar to one another, thus causing mismatches. For example: “How do I pay my bill?” or “What are the payment methods”?. In these cases, you have to change these words or create an intention that isn’t similar to the other one.

 -      Definitions of words. We can have two different words in two different intentions, but if these words have the same definition, they are likely to be matched. Check that every word has its own definition and that it matches the context of the intention.

-      The ways to ask have to be different ways of saying the same thing and not synonyms that repeat the main intention. You can check the following article about this: Why is it important to create ways to ask?

-      Importance of words. It’s essential to identify all the words in a sentence and classify them as Required, Optional and Not Required. AgentBot will search for the answer according to the required words identified in the intention. For example: “How can I enroll in a class?”; the mandatory words, in this case, should be “enroll” and “class”, while “how” should be optional and “can”, “I”, “in” and “a” is unnecessary.

 Check the following article: How can I define word relevance?

 Important: For inquiries, contact us at support@aivo.co, or chat with us by clicking on the CTA in Aivo’s platform.

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.

If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.