Help Center

What to keep in mind about sessions in Help

The Help channel has, like other channels, a quantification of sessions. Each session is an item that is displayed.

- A session ends after 5 minutes of inactivity.

- A session starts when:

  1. The item is clicked on.
  2. You go to the article directly from a link.
  3. Access the article from the search bar.

Important: A session is considered to have been initiated from the search bar if you do a search and press enter in one of the options. If you do not open the article, it will not be counted as a session. 

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