Help Center

Why does AgentBot suggest another intention in the answer?

When AgentBot suggests another intention within the answer, it is because the intention – as expressed by the user – does not coincide with any of the ways of asking you have specified in your content. When faced with this situation, the Virtual Assistant gives an answer or an evasive and also suggests the intention most frequently related to the topic of the query. 

This happens because, even though the Bot did not identify the exact intention, it recognized a relevant product or word while trying to understand and is then able to ask clarifying questions related to the original query.

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.

If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.